What is Healtheon and why are they partnering with Chapel Hill Health Centre?

Healtheon is a healthcare technology company that provides an innovative platform to streamline doctor-patient connectivity and enhance overall patient experience and care quality.

Chapel Hill Health Centre has partnered with Healtheon to offer additional administrative support and online tools through a Patient Portal, aiming to improve communication and expand ways for patients to reach the clinic.

The partnership introduces tiered Wellness Plans

Free plans allow basic access to billing & invoices. Wellness plans have different features & benefits (see below).

Is joining the Chapel Hill Patient Portal mandatory?

Joining the patient portal is completely optional; however, many patients find it helpful for accessing our clinic communication and billing tools. You may register for a free account for immediate access to your patient portal.

Paid plans are not required, but we highly recommend you choose the plan best suited for you. You may upgrade your plan at anytime within your patient portal to access additional benefits.

If you have any questions or need assistance with registration, please reach out to chapelhill@healtheon.ca or call our AI-powered voice bot at 647-696-9239

Click here to view Family Plan Pricing

Uninsured Services

The Ministry of Health does not pay for some medical and non-medical services which you may require. In keeping with the recommendations of the Medical Association, the following fee guidelines will be used by doctors working at this centre. Please note that each doctor reserves the right to charge a fee that is different than the recommended fees listed. Patients will be charged for individual medical and non-medical services not covered by the Ministry of Health.

Sick Notes
License Renewals
General Assessment
Travel Injections

View Full Listing Here

Basic Patient Plan

Enhanced Administrative Services

Dedicated Phone Access

Clinic communications are streamlined with a dedicated phone number for convenient inquiries and easy access to clinic support.

Book Appointments Online

Say farewell to the hold music, limited office hours and phone tag. Our online booking system offers convenience and allows you to take control of your own schedule.

Online Prescription Refill Requests

Our form simplifies prescription refills—no calls or clinic visits. Just fill out the form. Your clinic handles the rest, automatically faxing approved renewals to your pharmacy. This ensures accuracy and minimizes errors for a swift refill.

AI-Powered Technology

Integrated AI Chatbot & Voicebot

The power of an integrated AI-powered technology in a primary care is transformative, offering many benefits for both healthcare providers and patients alike.

Chatbots are available round-the-clock, allowing patients to access clinic information and support at any time, even outside of regular clinic hours.

We are also bringing a Voice Bot to your clinic very soon, that will be able to provide immediate responses to inquiries, eliminating the need to wait for office hours, leave voicemails or navigate through phone menus.

Team-Based Care Model

Healtheon aims to bring a Team-Based Care approach to your clinics, offering patients a wider selection of healthcare services. The primary care structure is evolving, many physician responsibilities can be fulfilled by nurse practitioners, physician assistants or IMGs, realigning a physician’s time to see more medically critical or urgent patients.

By leveraging the skills and qualifications of other healthcare professionals, clinics can collectively see more patients and ensure a more holistic approach to care is provided.

Essential Patient Plan

Healtheon Expert Second Opinion

The Premium Patient Bundle offers patients access to RCM Health Consultancy’s extensive network of healthcare specialists and professionals around the globe from world-class medical centres like John Hopkins Hospital, Harvard, and many more.

The second opinion is available for patients with any of the following conditions:

Heart attack
Stroke
Cancer
Auto-Immune Disease
Endocrine Syndromes

(Addison’s disease, Cushing’s Syndrome, Hyperthyroidism, Hypothyroidism, and unstable diabetes)

*Note: If the patient has had these problem within 12 months of purchasing the Premium Bundle, then the virtual case review service is not available to that client.

Healtheon Virtual Case Review

For patients facing more complex challenges and require a second opinion pathology or radiology review. The premium plus bundle offers:

Case conference with the family doctor, the treating team, the individual of concern, the family and the team at RCM Health Consultancy.
Provided a medical research report outlining new advances in the treatment of the condition, a report outlining the leading authorities using new advances in treating the condition, and sessions with RCM Health’s team to explain the new advances and the benefits of those new advances.
RCM Health will direct the client and family to the centres of excellence providing these advanced treatments, submitting referrals and providing advocacy services to re-integrate the patient into a treating team in their home province if necessary.

Frequently Asked Questions

What is a Patient Portal?

The Patient Portal is your gateway to all Healtheon benefits. Here, you can communicate with your clinic, schedule appointments, request prescription refills, and engage with our AI-powered chatbot.

Is Joining Healtheon Optional?

YES! Joining the Healtheon portal is completely OPTIONAL. However, we do recommend that all patients create a free Starter Account to ease communications and billing from the clinic.

Is it Free?

The Starter Plan is completely free, and gives you access to the patient portal at no cost. You may choose whether or not your would like to upgrade your wellness plan to include additional clinic and Healtheon services.

How do I register for my Free Starter Account?

You will receive an email invite from Healtheon to register. Click the link in your email and choose your password. If you haven’t received an invite, and would like one, please email support@healtheon.ca

How many plans are there?

You may upgrade your “Starter Plan” to the “Basic Wellness Plan” for $24.99 / month. This will cover most uninsured services and unlock more technology features in your Patient Portal, including a ticketing system to communicate with your clinic, online appointment booking, prescription refill requests, and more.

The Essential Wellness Plan ($44.99/month) offers everything in the Basic Wellness Plan, plus access to Healtheon’s extensive network of specialists around the globe for an Expert Second Opinion and Virtual Case Review.

How do I Upgrade?

Patients can upgrade through the Healtheon Patient Portal. Your membership will give you access to more online tools, benefits and help your clinic establish team-based care.

Is there a Family Plan?

If you would like a plan that covers more than one member of your household, please contact us at support@healtheon.ca

What is team-based care?

Team-based care involves collaboration among various healthcare professionals to deliver comprehensive and coordinated care to patients.

This team typically comprises doctors, nurses, pharmacists, social workers, and other specialized professionals. This approach offers patients comprehensive, coordinated services from diverse healthcare professionals, resulting in improved access, health outcomes, and efficiency.

How do I use the Healtheon AI powered Assistant?

Our Healtheon AI-powered assistant is at your service, guiding you through the features of your Patient Portal. Use it to schedule appointments, request prescription refills, or create new request inquiries to connect with your clinic. Think of it as your personal Healtheon assistant.

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The Chapel Hill Health Centre